Privacy Policy

Last updated: March 21, 2026

1. Introduction

NKWAYE.ART (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nkwaye.art and make purchases from our store.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us for support
  • Participate in promotions or surveys

This information may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by Paystack)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of visit

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Communicating with you about products, services, and promotions
  • Providing customer support
  • Improving our website and user experience
  • Analyzing usage patterns and trends
  • Preventing fraud and unauthorized transactions
  • Complying with legal obligations

4. Payment Information

We do not store your credit card or payment details directly. All payment transactions are processed securely through Paystack, which complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Paystack handles your payment information in accordance with their own privacy policy and security standards. We only receive confirmation of your payment and the last few digits of your card for verification purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to track visitors across websites for advertising purposes

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

  • Paystack: Payment processing
  • Firebase/Google: Authentication and analytics
  • Sanity: Content management
  • Shipping Partners: Order fulfillment and delivery

These third parties have their own privacy policies addressing how they use such information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Order information is typically retained for at least 7 years for tax and accounting purposes. Account information is retained until you delete your account or we delete it due to inactivity.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request transfer of your data

To exercise these rights, please contact us at kayo@nkwaye.com.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our website, you consent to the transfer of your information to our facilities and to the facilities of third parties with whom we share it.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: kayo@nkwaye.com

Location: Accra, Ghana